Terms & Conditions

1. Acceptance of Service Terms

By engaging Maifelz Technologies ("Maifelz", "Company", "we") for software development, Odoo ERP implementation, Odoo Van Sales mobile applications, ZATCA e-Invoicing integration, or white-label offshore developer retainers, you ("Client", "Partner") agree to be bound by these Terms & Conditions.

2. Scope of Software Services

Maifelz Technologies provides professional IT engineering services including:

• Turnkey Odoo ERP Rollout: Requirements discovery, database configuration, financial chart of accounts setup, custom OWL module coding, user training, and production deployment.
• Odoo Mobile & Van Sales Applications: Custom offline SQLite mobile apps with Bluetooth thermal receipt printing and GPS route tracking synchronization.
• Tax & Regional Compliance Integrations: ZATCA Phase 1 & Phase 2 Saudi e-invoicing API clearance and UAE VAT reporting connectors.
• Offshore Subcontracting Retainers: White-label senior Python/OWL developer bandwidth allocated to Odoo Partner agencies worldwide under NDA protection.

3. Intellectual Property Rights

Upon full settlement of project milestone invoices, all custom developed Python modules, custom OWL frontend components, database migration scripts, and unique source code written specifically for the Client shall transfer to the Client. Pre-existing Maifelz core proprietary frameworks and third-party Odoo open-source LGPL/AGPL components remain subject to their respective licenses.

4. Payment Terms & RFP Proposals

Service fees are billed according to signed Statements of Work (SOW) or RFP proposals. Milestone payments, monthly retainer fees, or hourly developer billing rates ($18-$25/hr for offshore dev support) must be settled within the agreed invoice due window (typically Net-15 days).

5. Service Level Agreement (SLA) & Warranty

Maifelz provides a standard 90-day post-go-live warranty on all custom-developed Odoo modules to resolve any functional bugs or code defects free of charge. Extended SLA support contracts are available for 24/7 emergency hotline assistance and version upgrade maintenance.

6. Limitation of Liability

In no event shall Maifelz Technologies be liable for indirect, incidental, or consequential business interruption damages exceeding the total professional service fees paid by the Client under the applicable SOW during the preceding 6 months.